Shipping policy
All orders are payable in Canadian dollars.
Chant-O-Fêtes Party reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time the orders are registered, subject to availability on that date.
The products remain the property of Chant-O-Fêtes Party until full payment.
IMPORTANT
Your billing address must match exactly what appears on your monthly statement, which is where your credit card bill is sent.
SHIPPING COST
Delivery costs are calculated according to the value and size of the items purchased.
Please note that additional charges may apply due to excess weight, oversize or delivery to a remote area. In this case, a Chant-O-Fêtes Party representative will contact you as soon as possible.
For orders containing multiple items, you may receive each item separately and on different dates.
For delivery outside Quebec, a representative will contact you to inform you of the exact delivery costs.
IN-STORE PICKUP
An email will be sent to you once your order is ready. Please wait for this email before coming to the store.
SHIPPING
Items purchased from Chant-O-Fêtes Party will be shipped via standard delivery by Canada Post. The total delivery time for your order is calculated from the time you place the order to the time you receive it. Please calculate an approximate delivery time of 5-10 business days.
Shipping times are approximate and Chant-O-Fêtes Party has no control over them. Any complaints based on non-compliance with these delivery times will not be accepted. However, rest assured that we will do everything in our power to meet your expectations so that the deadlines are as close to reality as possible.
Most of the products presented on the website are held in inventory at our warehouse. However, we cannot guarantee the immediate availability of all our products. If a product is not available when your order is delivered, a representative will contact you to confirm product availability and delivery time.
BREAKAGE IN SHIPPING
All goods will be delivered at the buyer's risk. When we deliver the products to the carrier, Canada Post or other, the buyer becomes the owner and assumes the delivery risks (loss or breakage during delivery).
Consequently, all claims involving loss or damage to the goods must be made only and directly with the carrier. Please contact a Canada Post representative at 1-888-550-6333. Please remember to keep all packaging materials including the original package box upon delivery. Canada Post may need it to inspect for damage.
RESPONSIBILITIES
The images, photographs, texts, graphics and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Chant-O-Fêtes Party cannot be held liable in the event of an error or omission in any of these images, photographs, texts, graphics or characteristics of the products or in the event of modification of the characteristics of the products. produced by suppliers. It is therefore important to note that all images are for illustrative and indicative purposes only. Images may vary slightly from actual products.
Of course, for any questions about the products you can contact our customer service. Chant-O-Fêtes Party cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and /or communications, flood, fire.